When you can cancel your order
You can cancel your order at any time before it has been despatched and receive a full refund. Once your order has been despatched, cancellation is no longer possible as your parcel will have left our premises and will already be on its way to you. If you no longer wish to receive your order after despatch, please refer to our Returns Policy for information on how to return your parcel.
How to cancel your order
To cancel your order, please contact TEEPEG Customer Services as soon as possible, either by email at info@teepeg.com or by telephone on (01726) 815604 during our office hours, Monday to Friday, 9am–5pm. Please have your order number available when contacting us so that we can process your cancellation as quickly as possible.
Orders that can't be cancelled
Orders can only be cancelled before they have been despatched. Once your order has been despatched, it can no longer be cancelled as the parcel will have left our premises. If you wish to return an order after despatch, please refer to our Returns Policy for further information on how to proceed
Refunds
If your order is cancelled before it has been despatched, we will process a full refund to the original payment method used for your purchase. Please allow up to 10 days for the refund to appear on your statement, depending on your payment provider
Bespoke/Custom products
In some instances, products that are specially ordered in or made to a bespoke specification may not be eligible for cancellation or return. Where this applies, we will clearly advise you before your order is placed, so that you are aware of the applicable terms before proceeding with your purchase
Your statutory rights
In addition to our cancellation policy, you may have statutory rights under UK consumer law when purchasing online. For most goods, you have the right to cancel your purchase within 14 days of receiving your order, without having to give a reason, subject to certain exclusions and exceptions. If you exercise this right, you must notify us within the applicable cancellation period and return the goods in accordance with our returns policy. These statutory rights are separate from any additional cancellation rights we may offer and are not affected by our policy of allowing cancellations before despatch. For further information about your statutory rights, please refer to our Returns Policy
Contact us
To cancel your order, or if you have any questions about cancellations or returns, please contact TEEPEG Customer Services by email at info@teepeg.com or by telephone on (01726) 815604 during our office hours, Monday to Friday, 9am–5pm. When contacting us, please have your order number and any other relevant information available so that we can assist you as quickly and efficiently as possible