Refund policy
Returns, Exchanges & Refund Information
UK
For UK customers we offer a hassle-free returns process - Orders must be returned within 30 days of the original purchase date. Any returned items must be unworn and have all original packaging including any & all labels still attached.
UK returns can easily and quickly completed using our Royal Mail returns portal by clicking this link.
Please Note: £2.50 will be deducted from your refund amount should you choose to use this service.
Upon clicking the link all you will need to do is follow the instructions, fill in the form accordingly with your order number, reason for return and your address. Should you wish to return your order independently, please return the items to the below address;
TEEPEG – Returns Department
18 St Austell Business Park
St Austell
Cornwall
PL25 4FD
We would advise you to use a reputable courier and use a tracked and signed for service. (Please note that costs incurred are non-refundable)
Please Note: The returning of items are the responsibility of the sender until the parcel has been received by the returns department at TEEPEG, it is advisable to obtain a certificate of postage from Royal Mail, or add a tracked service to the parcel so that you can track the progress of your return.
For further information please see FAQS below.
.
International
Orders must be returned within 30 days of the original purchase date. For orders outside of the UK please send your order back with your preferred courier, it is the customers responsibility to pay for the return of any items, including custom charges - We would also advise using a tracked delivery service. Please enclose a note with the reason for your return, your order number, and the items you wish to return and what you would like to do (an exchange or a full refund). Items must be returned in the original packaging with all the tags still in place. We only accept returned items unworn/undamaged.Exchanges
Please send your item back with a note advising which product you would like to exchange the returning item for, once this is received then we will exchange and send the replacement item out subject to stock availability. If the requested item is unavailable, a refund will be processed for the returned item(s).
(For UK exchanges, postage is covered for the first exchange, any subsequent exchanges will incur a delivery charge of £4.99. International exchanges, delivery charges are applied according to the destination. We will contact you to request payment)
Telephone: 01726 815604.
Opening Hours: 5 Days a week, 9am – 5pm GMT.
Email: info@teepeg.com
Refunds
Provided items are returned to the specification of how to return an item, i.e. unworn/undamaged, then a full refund will be credited to the account used for purchase.
What happens if I want to exchange the returned item for a product more/less expensive?
If you are exchanging an item for a more expensive item we can send you a secure invoice to pay the difference between the original and exchanged item(s). If the item is exchanged for a less expensive item then we will refund the difference back to the original account accordingly.
Will I be refunded for the cost of postage?
If you have opted for an expedited postage service, such as next day delivery or Saturday delivery this is non refundable as we offer a free delivery service for orders over £44.95. If your order is under £44.95 we charge £4.99 for postage, this is refundable as it's the only price we offer on orders under this value. International postage is refundable - However, if the parcel is rejected or not collected by the receiver the customer will be liable for the postage costs and these fees will not be refunded once the rejected parcel arrives back with us.